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Analyst – Segment and Channel Planning, Customer Relations and Experience at MTN Nigeria

Full_time
Ikoyi, Lagos, Nigeria

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Ensure Integrity in managing subscriber data/information.
Document actions taken to resolve client problems.
Ensure full optimization, coaching and development of team members, including planning and executing team building activity.
Ensure team members adhere to all defined operational guidelines.
Conduct research and Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
Maintain brand alignment in rendering sales and services in service centre environment.
Collaborate with relevant departments’ e.g. Marketing in deploying promos.
Analyze and report customer impacting trends, Including Competitive Intelligence to guide management decisions
Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
Ensure generation of relevant reports for management purposes.
Develop key account management tactics in line with the organization’s value propositi

Key Responsibilities

  • Ensure Integrity in managing subscriber data/information.
  • Document actions taken to resolve client problems.
  • Ensure full optimization, coaching and development of team members, including planning and executing team building activity.
  • Ensure team members adhere to all defined operational guidelines.
  • Conduct research and Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
  • Maintain brand alignment in rendering sales and services in service centre environment.
  • Collaborate with relevant departments’ e.g. Marketing in deploying promos.
  • Analyze and report customer impacting trends, Including Competitive Intelligence to guide management decisions
  • Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
  • Ensure generation of relevant reports for management purposes.
  • Develop key account management tactics in line with the organization’s value propositions.

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Requirements

  • First degree in related discipline
  • Fluent in English.
  • 3-7 years’ experience which includes
  • Experience working in a medium organization
  • Experience in Customer Care and Management
  • Some experience in formal business analysis.

Qualifications

  • BA/BSc/HND

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